EDF has started to win back individual customers in France with its offers, particularly in services, a sector on which the group is counting for its future growth, a group official announced on Wednesday.
“The erosion has been followed by a commercial rebound,” said Marc Benayoun, director of clients, services and
territories, reporting a net increase of 550,000 customers since September 2021.
The number of people in this sector has risen from 25.7 million at that time to 26.2 million in May 2022. According to figures provided by EDF, the number of contracts is
thus returned to levels above those of January 2021 (26 million).
Most of this growth in the number of customers is related to gas and services,” said Marc Benayoun. The number of electricity contracts has remained stable overall, although the situation is better than in previous years, when EDF lost many customers.
This better fortune comes against a backdrop of difficulty for many alternative suppliers with the crisis in the energy markets,
as well as in the perspective of the upcoming end of regulated gas tariffs, currently provided by Engie.
For the future, EDF is not counting on a significant increase in its energy supply business (electricity and gas) to ensure its growth, but
Instead, we are focusing on the development of energy services for individuals and businesses.
The group expects to increase its Ebitda (gross operating surplus) of the clients, services and territories division by some 50% by 2030: it
1 billion in 2021 (out of a total of 18 billion for the EDF Group) to between 1.3 and 1.5 billion
Most of the growth will therefore come from energy services activities, whose Ebitda should double by 2030. To achieve this, EDF intends to rely on its subsidiary Dalkia, which already offers services to businesses and local authorities, as well as on the emergence of services in markets considered to be promising, such as energy renovation, electric mobility and photovoltaic energy.